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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Additional returnable items:

  • Gift cards
  • keys Software
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@parallax-soft.com.

Exchanges

We only offer exchanges for digital products if they are found to be defective or inaccessible. If you need to request an exchange for the same digital product, please contact us at contact@parallax-soft.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Since this is a digital product, returns are not required. If you need assistance or a replacement, please contact us at contact@parallax-soft.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at contact@parallax-soft.com for questions related to refunds and returns.